Coordinator, Corporate Sales Support

July 29 2022
Industries Telecommunications
Categories Customer service, Customer Service, Call Centres, Retail, Sales Support, Sales, Business Development
Montreal, QC

Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!

We are currently looking for a Coordinator, Corporate Sales Support to join our team.

This is what we offer you :

  • Full time position (During the day and/or evenings, from Monday to Friday and/or weekends).
  • Group insurance (eg. Medication, dental, etc.).
  • Free cellphone line (15 GB of data).  
  • Employee discount.
  • VRSP.
  • Bonus for staff recommendations.

Your role will be :

As a Coordinator, Corporate Sales Support, you will be required to perform support and customer service functions within the corporate sales department. More specifically, you will:

  • Receive and manage customer requests (calls, emails, in person).
  • Validate customer order forms and ensure compliance with sales conditions.
  • Ensure compliance with delivery deadlines – confirm to customers the approval of the order form and the delivery date. 
  • Ensure the preparation and assembly of orders (eg. Activation of devices).  
  • Ensure the preparation of sales contracts and proceed with the payment.  
  • Organize reminders and follow-ups in a structure manner (eg. Confirmation of supplier/customer order, delivery, etc.) and resolve certain customer problems if necessary. 
  • Complete and update the customer database – Including, among others, customer information (potential/current), submissions, orders.
  • Maintain files containing sales data.  
  • Contribute to the analysis of trends/opportunities and make recommendations.  
  • Participate to business development events (eg. Deployment).  
  • All other tasks to support the Corporate Sales department.  

Your profile :

  • Relevant expeience related to sales support/customer service/call center/database or any other experience deemed relevant.
  • Experience in the telecommunications industry (Asset).  
  • College education in Administration/Management (Asset).  
  • Knowledge of the Office 365 Suite (computer skills) and ease with technology.
  • Fluency in French and English, both oral and written.  
  • Specific skills: Customer orientation combined with an aptitude for problem-solving, interpersonal skills and ease of communication, sense of organization as well as attention to detail and thoroughness.  
Apply now!

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