Coordinator, Corporate Sales Support

Founded in 1985, Cellcom Communications, Authorized Bell Dealer, stands out through his leadership and strong growth. Cellcom Communications is not only retail and business sales, but also a great, dedicated and passionate team!

We are currently looking for a Coordinator, Corporate Sales Support to join our team.

This is what we offer you :

• Full time position (During the day and/or evenings, from Monday to Friday and/or weekends).
• Group insurance (eg. Medication, dental, etc.).
• Free cellphone line (15 GB of data).  
• Employee discount.
• VRSP.
• Bonus for staff recommendations.

Your role will be :

As a Coordinator, Corporate Sales Support, you will be required to perform support and customer service functions within the corporate sales department. More specifically, you will:

• Receive and manage customer requests (calls, emails, in person).
• Validate customer order forms and ensure compliance with sales conditions.
• Ensure compliance with delivery deadlines – confirm to customers the approval of the order form and the delivery date. 
• Ensure the preparation and assembly of orders (eg. Activation of devices).  
• Ensure the preparation of sales contracts and proceed with the payment.  
• Organize reminders and follow-ups in a structure manner (eg. Confirmation of supplier/customer order, delivery, etc.) and resolve certain customer problems if necessary. 
• Complete and update the customer database – Including, among others, customer information (potential/current), submissions, orders.
• Maintain files containing sales data.  
• Contribute to the analysis of trends/opportunities and make recommendations.  
• Participate to business development events (eg. Deployment).  
• All other tasks to support the Corporate Sales department.  

Your profile :

• Relevant expeience related to sales support/customer service/call center/database or any other experience deemed relevant.
• Experience in the telecommunications industry (Asset).  
• College education in Administration/Management (Asset).  
• Knowledge of the Office 365 Suite (computer skills) and ease with technology.
• Fluency in French and English, both oral and written.  
• Specific skills: Customer orientation combined with an aptitude for problem-solving, interpersonal skills and ease of communication, sense of organization as well as attention to detail and thoroughness.