Grocery Supervisor (Promenade Store, Thornhill)

November 30 2020
Industries Retail
Categories Retail, Retail, Sales, Business Development, Store Operations - Management
Thornhill, ON

About T&T Supermarket

T&T Supermarket Inc. was found in 1993 with two stores in BC. Since then, it has expanded rapidly to become Canada’s largest Asian supermarket chain with 27 stores across the country: 12 in Metro Vancouver, 6 in Alberta, and 9 in Ontario (7 in GTA and 1 in Ottawa, 1 in Waterloo).

The Role

Reporting to the Grocery Department Head (or his/her delegate), the Grocery Supervisor is responsible for supporting the Department Head and Assistant Department Head in providing guidance, supervision and sets as a good example for Grocery Assistants to follow.

Major Responsibilities

  1. Conduct quality control during receiving; manage inventory and product quality, follow FIFO concept; ensure full display of various grocery products
  2. Provide guidance and supervision to Grocery Assistants; assist Department Head to train department staff
  3. Follow procedures to process expired products and manage shrinkage
  4. Greet customers by providing good customer service with smile, friendly enthusiasm
  5. Assist customers in selecting grocery products and provide recommendations to them, as required
  6. Ensure workplace cleanliness, wash and maintain relevant work tools are clean and well-kept
  7. Handle customers’ complaints, build rapport with our customers by providing good smile, eye contact and attention to them
  8. Lead by example by performing duties of Grocery Assistant as required
  9. Familiar with the location of various grocery items; keep self-updated with all in Grocery Department promotion activities


  • Extended health care premium
  • Basic dental care insurance premium
  • Group life insurance and AD&D insurance premium
  • Vision care insurance premium
  • Staff purchase discount


  • Shift work is required
  • Weekday & weekend

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

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