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Inside Sales Representative

November 20 2020
Industries Pharmaceutical, Biotechnology
Categories Pharmaceutical, Healthcare, Medical, Sales, Business Development, Technical Sales, Business Development, Telesales, Telemarketing, Internal Sales
Ottawa, ON

Business Card Title: Inside Sales Representative

Reports To: Inside Sales Manager

Group/Division: Customer Channels Group/Research and Safety Market Division

Job Profile Title: Inside Sales Representative II

Career Band: 5

Job Track: Professional

Position Location: Ottawa, ON/Canada

Number of Direct Reports: 0

Day/Shift (if applicable): Day

FLSA Status (Exempt/Non-Exempt): Non-Exempt

Relocation (if applicable): No

Position Summary:

Our Inside Sales Representative is responsible for the sales of research products and services primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. The Inside Sales Representative is responsible for serving customers engaged in pharmaceutical, biomedical, chemical, and other fields of research and development, as well as quality assurance labs such as in food and environmental testing. In addition, the chosen candidate will be responsible for maintaining and growing sales within a key strategic segment. The Inside Sales Representative maintains effective customer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts.

Key Responsibilities:

  • Develop and maintain effective customer relations with purchasing and end user within assigned territory
  • Independently make decisions, but also utilize available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
  • Develop and execute sales strategies and plans to expand business within assigned territory; Maintain a pipeline of opportunities to meet or exceed sales objectives
  • Perform sales calls and vendor relations with all customers and potential customers in the assigned territory primarily by phone, but face-to-face customer meetings may be required
  • Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; Introduces new products and services
  • Manage pricing within territory to control profitability
  • Maintain accurate reporting, records, and files necessary for proper management of territory
  • Communicate with supervisor any customer issues or potential problems; perform other tasks assigned by manager
  • Inform customers of supply and price trends and assist in inventory control
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations

Minimum Requirements/Qualifications:

  • 1+ years of sales experience preferred OR lab experience
  • Bachelor’s degree, preferably in the sciences or equivalent work experience.
  • Strong interpersonal, oral and written communication, and presentation skills
  • Proven record of establishing goals and achieving results
  • Computer proficiency in MS Office and the internet
  • Must possess a strong desire to serve the customer
  • Must deliver excellent customer service
  • Must possess the organizational skills to multi-task and meet deadlines as needed
  • Must be willing to travel to customer locations, if needed
  • Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement

This position has not been approved for Relocation Assistance.

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