Store Manager

March 29 2024
Expected expiry date: April 17 2024
Industries Retail
Categories Retail,
Brantford, ON • Full time

Reporting to the District Manager, the Store Manager is the driving force responsible for all store operations including, but not limited to: sales growth, training and development of Sales Associates and MIT’s, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

Training and Development:

  • Co-ordination of daily internal training and development activities for Sales Associates
  • Evaluate, develop and promote high performing Associates to the next level
  • Monitor training and development of all Associates
  • Provides direction, coaching, and performance feedback to all Store Associates. Maintains a positive work ethic and working relationship with all store Associates.
  • Regular employee evaluations

Operational Management:

  • Responsible for opening and closing the store
  • Conduct recruitment activities to meet the staffing needs of the store
  • Manage the scheduling requirements of the store
  • Ensure safety precautions in the workplace are followed by staff
  • Maintains and enhances the HR processes in support of the store business objectives.
  • Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
  • Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
  • Follow administrative guidelines
  • Ensures execution of all applicable operational, merchandising, and marketing programs within the store

Inventory Control:

  • Product management, including receiving, price changes, and handling damaged product in accordance with processes
  • Manage inventory and coordinate proper scheduling of inbound and outbound merchandise

Merchandising:

  • Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock

Sales Growth:

  • Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle
  • Manage profit and loss, sales budgets, and goals
  • Identifies opportunities to achieve or exceed revenue and other business targets.
  • Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
  • Build rapport by executing sales program with customers in order to determine their purchasing needs
  • As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
  • Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
  • Assist Sales Associates with completing sales to avoid customer bottlenecks and excessive wait times

Customer Service:

  • Address and action all customer complaints and feedback
  • Resolve dissatisfaction by listening to customer concerns, diffusing the situation
  • Present customers with products that meet their needs in order to facilitate a sale
  • Greet customers in a professional and friendly manner in order to create a welcoming environment
  • Represent the product correctly by having a firm understanding of the product specifications.

Other:

  • Other duties as assigned

Apply today, start ASAP!

Projected Annual Compensation is $75,000 to $85,000

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