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Member Contact Centre Representative

March 9 2020
Industries Bank, Insurance, Financial services
Categories Arts, Culture, Recreation, Sports, Customer Service, Call Centres, Bank, Insurance, Financial Services, Telesales, Telemarketing, Internal Sales, Customer service, Telesales, Telemarketing, Support, Assistance
Winnipeg, MB

Job Purpose:

As a Member Contact Centre Representative, you'll provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You'll respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service that best suits them.

Specific Responsibilities: 

  • Process member transactions and requests like transfers, account updates, loan payments, term deposits, cheque orders, and account closures;
  • Build and strengthen member relationships by providing exceptional member service and resolving routine problems with member accounts;
  • Provide technical support to members for Online Banking;
  • Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments.


  • Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience;
  • Sales experience;
  • Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff;
  • Demonstrated professionalism, excellent customer service and problem solving abilities;
  • Proficiency with Microsoft Word and Excel.

For further information and to apply on-line, visit

by the closing date of March 22, 2020.


We are committed to employing a diverse workforce and encourage all qualified individuals to apply.  We thank all candidates for their interest, however, only those selected for an interview will be contacted. network