We’re looking for a Director, Renewals to drive successful renewal outcomes for Hootsuite’s customers, ensuring a seamless end to end renewal experience across our global teams. You will lead the strategic planning and execution for renewals globally, as well as lead a team of Renewal Managers in executing the renewal process including planning and forecasting, customer engagement, renewal and expansion strategy, and negotiation. You will be a key strategic partner to the Customer Success, Sales and Sales Operations leaders in order to execute operational objectives in support of customer retention. While based in Hootsuite’s Vancouver or Toronto office (post COVID19), or remotely across Canada or the US (in accordance with Hootsuite's local employment entities), you will report to the VP, Customer Success.
WHAT YOU’LL DO:
WHAT YOU’LL NEED:
WHO YOU ARE:
Share our values: We champion the power of human connection. We’re united globally by our shared values of innovation, grit, humility, and passion for customer success.
Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.
Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.