Concession Account Administrator

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Commercial Services department is an integral part to of the organization. The team manages 100 commercial units in order to support seamless day-of-operations that promote an exceptional guest experience. 

Position overview 

Reporting to the Manager, Commercial Services. The Concession Account Administrator will provide administrative and operational support to the concession program on behalf of the Commercial Services (CMS) leasing team.

Key responsibilities include:  

• Ensuring business continuity through responding to tenant operational issues, including responding to tenant inquiries, communicating YVR expectations, resolving day-to-day tenant operational concerns and coordinating tenants operational and compliance reporting
• Ensuring the effective integration of tenants with terminal operations by acting as a liaison with other operational departments, including but not limited to Operations, Terminal Coordination, Readiness and Integration, Security, Airline Client Relations and Guest Experience.
• Conducing regular daily terminal inspection and following up on compliance issues and other deficiencies 
• Developing internal expertise in outcomes of the commercial services program and common tenant issues
• Acting as a liaison between commercial partners and internal stakeholders.
• Conducting other tasks as assigned by supervisor in support of the success of the CMS program

Key qualifications include:

• 2 years of administrative experience complemented by a diploma or university degree in Property Management, Business Administration, or a related field.
• Excellent written and verbal communication skills; ability to communicate with external stakeholders clearly and professionally.
• Familiarity with MS Office, including Excel.
• Familiarity with property administration and leasing.
• Experience with databases, CRM programs or related software.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $56,911 to $74,375 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.