Coastal Community Credit Union - Together, Let's Do Great Things !
We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you. We are looking for a Member Service Representative 2 in our Relationship Centre who is and is eager to help members meet their financial needs through a variety of emerging channels. We are not your average call centre! We are passionate about building relationships with our members. It's so important to us -- it's in our name! So if you're an individual who is committed to providing superior member service, and excited about being a part of the Relationship Centre success we'd love to hear from you!
This position will have hours scheduled between 7:30am to 8:30pm Monday to Friday and 7:30am to 4:30pm Saturday. Shifts may vary with a combination of daytime and evening work.
As per Appendix A-2 in the Collective Agreement, "shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee's regular rate for all hours worked beyond 6:00pm".
What's the role?
As a Member Service Representative 2, under general supervision you will provide a full range of member driven transactions with respect to all credit union services (deposit and some lending products) through a variety of emerging channels. Coastal Community Credit Union strives "to be the leaders in building relationships that improve financial health, enrich people's lives and build healthier communities" and it is your responsibility as the Member Service Representative 2 in this emerging member service position to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member's relationship with the credit union.
Your duties will include:
What are we looking for?
Ideally, you are a flexible, collaborative team player with:
If you're an approachable problem solver who embraces self-development and life-long learning, you'll be a great fit with us.
Who are we?
Coastal Community has been in business over 70 years, and we're proud of the things that make us who we are:
If you decide to join us you'll be part of a supportive team while having fun along the way. We offer a generous compensation package and a great work/life balance because we want you to spend your career here! Many people do!