Account Manager

Job summary

Manage and grow an international client portfolio by responding to inquiries, preparing quotations, coordinating orders, and tracking project status from initial request through delivery. Identify business opportunities, support negotiations, collaborate with engineering and production teams, and maintain customer satisfaction and accurate CRM reporting.

Job details

Role Description This is a part-time, remote Account Manager role focused on managing and growing customer relationships for high-precision component manufacturing projects. The Account Manager will oversee a portfolio of international clients, respond to inquiries, prepare quotations, and coordinate order details from initial request through delivery. Daily responsibilities include maintaining regular communication with customers, understanding technical and commercial requirements, collaborating with internal engineering and production teams, and tracking project status and timelines. The role also involves identifying new business opportunities, supporting contract negotiations, and ensuring a high level of customer satisfaction and service quality. The Account Manager will use digital tools and CRM systems to manage accounts, document interactions, and provide accurate reporting to company leadership. Qualifications Candidates should possess strong account management and customer relationship skills, including client communication, expectation management, and follow-up. Candidates should possess sales and business development skills, such as opportunity identification, proposal support, and negotiation of commercial terms. Candidates should possess skills in project coordination and organization, including timeline tracking, documentation, and cross-functional collaboration. Candidates should possess communication and language skills, including professional written and verbal English; Mandarin proficiency is a plus for internal and supplier communication. Candidates should possess basic technical understanding of manufacturing or engineering, preferably related to CNC machining, metal stamping, or optical/mechanical components. Candidates should possess proficiency with digital tools, including email, online meeting platforms, spreadsheets, and CRM or similar systems. Relevant experience in B2B manufacturing, electronics, automotive, optical, or related industries is highly beneficial. A diploma or degree in Business, International Trade, Engineering, or a related field is preferred, or equivalent practical experience. Ability to work independently in a remote setting, manage part-time hours effectively, and operate across different time zones to support global clients.

What you’ll do

Manage and grow an international client portfolio by responding to inquiries, preparing quotations, coordinating orders, and tracking project status from initial request through delivery. Identify business opportunities, support negotiations, collaborate with engineering and production teams, and maintain customer satisfaction and accurate CRM reporting.

Requirements

Candidates should have strong account management, customer communication, sales, negotiation, and project coordination skills, along with professional English and proficiency in digital tools such as CRM systems. Basic manufacturing or engineering knowledge and relevant B2B industry experience are beneficial; a related diploma or degree is preferred, as is Mandarin proficiency.

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Business development · Preferred
• Project Coordination · Preferred
• Cross-Functional Collaboration · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Relationship Management
• Client Communication
• Expectation Management
• Sales
• Business Development
• Opportunity Identification
• Proposal Support
• Commercial Negotiation
• Project Coordination
• Timeline Tracking
• Cross-Functional Collaboration
• Written and Verbal English
• Manufacturing and Engineering Knowledge
• CRM Systems
• Mandarin

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Management & Leadership
• Engineering

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