Senior Account Manager

Job summary

Manage strategic healthcare and CPG client relationships, retention, and growth, including identifying opportunities for expanded business and supporting client reviews. Coordinate projects from quotation through delivery, monitor operational performance, and work with suppliers and internal teams to resolve issues and improve service, quality, supply continuity, and cost efficiency.

Job details

Account Manager – Contract Manufacturing & CPG Location: Greater Toronto Area, ON Work Arrangement: On-site We are seeking a high-impact Account Manager to lead strategic account growth, client retention, and operational excellence across a portfolio of clients within the healthcare and consumer packaged goods (CPG) sectors. This is a highly visible role for an experienced account or program management professional who can combine commercial relationship management, supply chain coordination, operational problem-solving, and business growth. The successful candidate will serve as a key point of contact for assigned clients, managing projects from quotation through delivery while building long-term partnerships and identifying opportunities for expanded business. This is an excellent opportunity to make a meaningful impact on client relationships, operational performance, and business growth. Key Responsibilities Strategic Account Management Own relationships and growth plans for assigned healthcare and CPG clients. Identify opportunities for volume growth, SKU expansion, automation, and cost optimization. Support client business reviews, focusing on performance, risks, opportunities, and growth initiatives. Develop long-term account strategies aligned with client supply chain and commercialization objectives. Client Retention & Operational Excellence Support onboarding of new clients and program transitions when required. Monitor key performance indicators including service levels, OTIF, quality, and production adherence. Coordinate cross-functional resolution of supply disruptions, material shortages, production delays, and other operational issues. Conduct gap analyses and drive corrective actions to protect client relationships, service levels, and margins. Manage projects and timelines from quotation through successful deliver. Supply Chain & Cost Optimization Coordinate with suppliers and internal teams to ensure timely availability of materials. Support vendor performance management and continuous improvement initiatives. Identify opportunities for material standardization, automation compatibility, and cost efficiencies. Work cross-functionally to improve service levels, supply continuity, quality, and cost competitiveness. Qualifications 6+ years of experience in account management, program management, client strategy, commercial operations, or a related field. Experience in contract manufacturing, healthcare, pharmaceuticals, or CPG is an asset. Strong interpersonal and communication skills with the ability to work effectively with clients, vendors, and internal teams. Strong sense of urgency and exceptional attention to detail. Proven analytical, problem-solving, and project management skills. Proficiency with SAP, Microsoft Office, and AI-enabled business tools. Ability to work independently with minimal supervision and take ownership of priorities. Highly organized with the ability to manage multiple projects, stakeholders, and deadlines simultaneously. Core Competencies Strategic Account Growth Client Relationship Management Operational & Supply Chain Knowledge Material Management Continuous Improvement Problem Solving Cross-Functional Leadership Commercial & Financial Acumen

What you’ll do

Manage strategic healthcare and CPG client relationships, retention, and growth, including identifying opportunities for expanded business and supporting client reviews. Coordinate projects from quotation through delivery, monitor operational performance, and work with suppliers and internal teams to resolve issues and improve service, quality, supply continuity, and cost efficiency.

Requirements

Requires at least six years of experience in account management, program management, client strategy, commercial operations, or a related field; experience in contract manufacturing, healthcare, pharmaceuticals, or CPG is an asset. Candidates should bring strong communication, analytical, problem-solving, and project management skills, proficiency with SAP and Microsoft Office, and the ability to manage multiple priorities independently.

Listed skills

• Continuous Improvement · Preferred
• SAP · Preferred
• Problem solving · Preferred
• Operational Excellence · Preferred
• Microsoft Office · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Account Growth
• Client Relationship Management
• Operational Excellence
• Supply Chain Coordination
• Material Management
• Project Management
• Problem Solving
• Cross-Functional Leadership
• Commercial Acumen
• Financial Acumen
• Continuous Improvement
• Vendor Performance Management
• Cost Optimization
• KPI Monitoring
• SAP
• Microsoft Office

Job areas

• Management & Leadership
• Sales
• Manufacturing
• Logistics
• Customer Service & Support