Hydronic Inside Sales

DUTIES AND RESPONSIBILITIES * Responding to inquiries and processing incoming calls and orders * Contacting current customers and identifying new products and potential up-selling * Entering orders into the system * Sourcing materials for customers when currently not in stock * Maintaining knowledge base on current products and learning about new products * Providing product information, pricing quotations, and follow-up on quotes * Developing and maintaining positive customer relationships * Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service * Supporting Counter Sales and handling returns as required * Working closely with others to ensure customer needs are met * Other duties as required SKILLS AND COMPENTENCIES * Exceptional customer service * Ability to warm up and develop instant rapport with potential customers * Ability to develop long-term relationships and generate referrals from your customers * Excellent interpersonal & communication skills, both verbal and written * Impeccable organizational skills with attention to detail * Time management & multitasking skills to serve several customers at the same time * Strong networking skills, outgoing personality * Excellent computer skills (Word, Excel, Email) * Self-motivated; able to function effectively both independently and as a member of a team * Proven ability to learn quickly and work effectively in a fast-paced work environment EXPERIENCE AND EDUCATION * Minimum grade 12 education required * Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales or outside sales) preferred * Post-Secondary courses in Hydronics preferred * Skilled in serving and negotiating with institutional and industrial purchasers, Hydronics contractors, and the public preferred * Knowledge of the Hydronics industry or a background in Hydronics products preferred * Hydronic design experience preferred WHY WORK FOR US * Company paid benefits * Employee and Family Assistance Program (EFAP) * Profit sharing * RRSP match * Paid sick days * Career growth * #GIVEBACK Program – Volunteer Day * Personal Milestone Recognition Program * Perkopolis Partnership * Safety shoe reimbursement * Employee Referral Bonus Program * Employee discounts on in store purchases OUR MISSION Supplying the right solutions at the right time with our expert customer care throughout Western Canada. OUR VISION Be the preferred wholesaler by providing superior customer experiences. FIND OUT MORE Check us out online: https://www.bartlegibson.com/ [https://www.bartlegibson.com/] Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/ [https://www.linkedin.com/company/bartle-&-gibson/] Like us on Facebook: https://www.facebook.com/bartlegibsonltd/ Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/ Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson. #BG01

The role involves responding to customer inquiries, processing orders, and sourcing materials while maintaining product knowledge. You will also be responsible for developing customer relationships, providing quotes, and supporting counter sales operations.

Candidates should have at least two years of sales experience and a minimum of a grade 12 education. Knowledge of the hydronics industry and experience in hydronic design are preferred qualifications.

• Company paid benefits • Employee and Family Assistance Program • Profit sharing • RRSP match • Paid sick days • Career growth • Volunteer day • Personal milestone recognition program • Perkopolis partnership • Safety shoe reimbursement • Employee referral bonus program • Employee discounts

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order processing
• Relationship management
• Communication skills
• Organizational skills
• Time management
• Multitasking
• Networking
• Computer skills
• Word
• Excel
• Email
• Hydronics knowledge
• Negotiation
• Problem solving

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Trades

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week